Whether your aim is to understand your customers or target groups better or identify what drives customer satisfaction within your industry, we are able to provide you with the right data and information.
We have in-depth knowledge and experience from various kinds of surveys and research methods related to customer insight, such as:
- CSI (customer satisfaction index)
- Research on customer attitudes and preferences
- Behavioural studies
- Willingness to pay
For more than a decade we have been responsible for tracking, analyzing, and reporting CSI for the housing development industries in Sweden and Norway. Currently, more than 100 brands and developers are included in the nationwide surveys, and over 10,000 customer responses are collected and analyzed every year.
In addition, we regularly track CSI for multiple suppliers, contractors, and distributors within the Nordic construction market
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